POLICIES

Prior to your arrival at Textūra Curl Studio, please style your hair in a wash and go and make sure it is completely dry. This allows me to see your current styling ability and natural curls.

How to prepare for your appointment:

Cleanse your hair with shampoo
Condition and detangle your hair
Apply styling products as you typically would for a wash and go
Air dry, diffuse, or use a hooded dryer

If you air-dry, make sure you start early enough so that your hair is 100% dry before arriving at the studio.

Avoid if possible: tucking your hair behind your ears, braiding it, putting it in a bun or under a hat, using clips, hair ties, barrettes, curling irons, or flat-irons. This will impede the ability to assess the natural texture of your hair. If you have never styled your hair in a wash and go or do not know how to define your curls, follow your typical routine. The point of preparing your hair is for me to see what you see on a regular basis.

If it has been more than six months since your last haircut at the studio, you cannot book an Express Texturacut. You must book an Established Client Texturacut.

Children

I prefer to work in person with children at least 12 years of age. to For parents that are in need of help, I have created an ebook and offer virtual consultations to help you establish a consistent at-home routine with ease. Children (anyone who is under 18) must be accompanied by a parent or guardian during the full duration of their appointment.

Payment

Textura Curl Studio accepts all major credit cards. Cash is accepted, but I do not have the ability to make change. Tips are graciously accepted, but not at all expected.

Booking & Cancellation Policy

Appointments at Textura Curl Studio reserve dedicated time specifically for you. Because appointment availability is limited, adequate notice is required when plans change. To provide notice, you may reschedule or cancel your appointment yourself using the link included in your confirmation email, send a text message to (330) 322-5232, or email texturacurls@gmail.com.

Card on File

A valid credit or debit card is required on file to reserve all appointments. Your card will not be charged before your appointment unless required under the cancellation and no-show policy below.

New Client Appointments

A $50 booking deposit is required for all new client appointments.

The deposit is applied toward the total cost of your scheduled service.

If you cancel or reschedule with at least 48 hours' notice, your deposit may be transferred to your rescheduled appointment.

Appointments cancelled or rescheduled with less than 48 hours' notice will forfeit the deposit. A new $50 deposit will be required to schedule another appointment.

Established Client Appointments

Established clients are not required to pay a deposit when booking. A valid card must remain on file to reserve an appointment. Appointments may be cancelled or rescheduled without a fee when at least 48 hours' notice is provided.

Appointments cancelled or rescheduled with less than 48 hours' notice are subject to a $50 late cancellation fee.

No-Shows

If you do not arrive for your scheduled appointment and have not contacted Textura Curl Studio before your appointment start time, the appointment will be considered a no-show. The card on file will be charged 100% of the scheduled service price. Notice provided after the scheduled appointment start time does not constitute advance notice and will still be considered a no-show. Any outstanding balance must be paid before a new appointment can be scheduled. A booking deposit may also be required for future appointments.

Repeated Cancellations

Clients with repeated late cancellations, rescheduling, or no-shows may be required to pay a deposit when booking future appointments.

Emergencies

We understand that unexpected circumstances and emergencies happen. Cancellation and no-show fees still apply unless an exception is made at Textura Curl Studio’s sole discretion. Exceptions are considered on a case-by-case basis and are not guaranteed.

By scheduling an appointment, you acknowledge and agree to this booking and cancellation policy.

Late Policy
If you anticipate a late arrival to your appointment, send a text to (330) 322-5232. If you arrive 15 minutes or more after your scheduled appointment time, your appointment may need to be rescheduled.

Refunds
There are no refunds on payments for services received in studio or for any deposits made. If you are unsatisfied with a service and notify me within seven days, I will make every reasonable effort find a solution to meet your specific needs.